PAYMENT POLICY

 

1. SCOPE OF APPLICATION

This payment policy applies to all customers using services provided by VNIM, including but not limited to:
• Immigration, investment, and settlement consulting services
• Document processing and legal support services
• Other related services as agreed upon

2. PAYMENT METHODS

We support flexible payment methods, including:
• Bank transfer
• Payment in cash (at the office or by agreement)
• Payment via electronic payment gateway (if integrated)
Payment details will be provided specifically in the contract or service confirmation.

3. PAYMENT PROCESS

Depending on the service, the payment process may include:
• Initial deposit required to create a profile
• Payment in stages during processing
• Payment is completed upon service completion.
Details regarding the amount, terms, and conditions of payment will be clearly stipulated in the contract signed between the two parties.

4. PAYMENT CONFIRMATION

After making the payment, customers need to:
• Keep records of payment documents (receipts, payment orders, transaction confirmations, etc.)
• Notify us to confirm and update your profile status.

5. REFUND POLICY

Refunds (if applicable) will be considered based on:
• Terms agreed upon in the contract
• Processing progress of the refund request at the time of request.
• Reasons for requesting a refund
Note:
• Fees incurred for third parties (government fees, application fees, etc.) are generally non-refundable.
• The processing time for refunds may vary depending on the specific case.

6. PAYMENT INFORMATION SECURITY

We are committed to protecting our customers' payment information in accordance with legal regulations and the website's privacy policy.
All transaction information will be used solely for payment processing purposes and will not be shared with third parties, unless required by an authorized agency.

7. POLICY CHANGES

Payment policies may be adjusted from time to time to suit:
• Current legal regulations
Our internal policy
All changes will take effect immediately upon being updated on the website.